Returns & Refunds Policy


Certainly! If you’re not satisfied with your purchase, you can easily return it to us by mailing the product to our address at: 4925 Collins Ave #10D, Miami Beach, Florida(FL), 33140.

Our goal is to ensure your complete satisfaction with your shopping experience, and our return and refund policy is designed to make the process as simple and stress-free as possible.

Return Procedure:

If you have received a damaged, defective, or incorrect item, we apologize for any inconvenience and encourage you to contact us as soon as possible within 14 days of receipt to request a return or exchange. To make the process as easy as possible, we will provide you with a prepaid shipping label to return the item to us, and we will process your request as quickly as we can.

For other returns or exchanges, we accept requests within 30 days of receipt. Please ensure that the item is in its original condition and packaging, including all tags and accessories. To initiate a return or exchange, please contact us through our website’s contact form or email us at the provided email address.

Please keep in mind that personalized or custom items, as well as final sale items, cannot be returned or exchanged. Additionally, for non-defective items, return shipping costs are not covered, so we recommend using a tracked shipping method to ensure the safe return of the item.


Upon receiving the returned item, we will carefully inspect it to ensure that it is in its original condition. Once the item passes our inspection, we will proceed with either processing your requested refund or exchange. If you are due a refund, it will be issued to your original payment method within 7-10 business days, and we will send you an email confirmation once it has been processed.

If you receive a defective item outside of the 30-day return period, please contact us immediately so we can arrange for a repair or replacement. We are committed to finding a solution that meets your needs and ensures your satisfaction.

At our company, we take all returns and exchanges seriously and strive to provide the best possible customer service. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. Our friendly and knowledgeable customer service team is always happy to assist you.

Late or missing refunds (if applicable)

If you have not yet received your refund, we recommend taking the following steps:

First, check your bank account again to confirm that the refund has not been processed yet.

Second, contact your credit card company to inquire about the status of the refund. Keep in mind that it may take some time for the refund to be officially posted to your account.

Last, contact your bank to check if there is any processing time required for the refund.

If you have completed these steps and still have not received your refund, please contact us at [email protected] and we will be happy to assist you.

Sale Items (if applicable):

We can only offer refunds for regular-priced items. Sale items cannot be refunded.

Exchanges (if applicable):

We offer replacements only for items that are defective or damaged. If you need to exchange a defective or damaged item for the same item, please email us at [email protected] and send the item to: 4925 Collins Ave #10D, Miami Beach, Florida(FL), 33140.


If the item you returned was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will issue a gift certificate and mail it to you.

If the item was not marked as a gift when purchased or if the gift giver had the order shipped to themselves before giving it to you, we will issue a refund to the gift giver and they will be notified of your return.


To initiate a return, please mail your product to: 4925 Collins Ave #10D, Miami Beach, Florida(FL), 33140. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from it.

The time it may take for your exchanged product to reach you may vary depending on your location. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Please ensure that the item is packaged securely and that you include a copy of the original invoice or packing slip with your return. Once we receive your returned item, we will inspect it to ensure that it is in its original condition. We will then process your refund or exchange, depending on your request.